Why you should really never accept the suggested exchange rate at the atm
October 28, 2021
Why am I drawing attention to the problem?
I meet people all the time when travelling who get scammed at ATMs. The problem is that they accept the exchange fee in, for example, Euro € to another currency. First of all:
Never, really NEVER allow the conversion into your home currency! No matter which country you are in! Many banks or ATM operators try to cheat the customer by this conversion.
Why do people try to take additional money from me at the ATM or terminal?
ATMs are mainly provided by financial institutions, the banks (in exceptional cases also by other organisations such as Euronet Worldwide. Be especially careful here because of even higher fees!). The banks act like other companies and want to make as much profit as possible. I myself have worked for more than 5 years for different banks and I can assure you that banks do not exist for the common good! Banks exist to make as much money as possible and maximise profits! And unfortunately they often try to do this by exploiting the ignorance of their customers. Because especially in the time of low interest rates (or zero interest rates), banks hardly earn any money with private customers. Therefore, banks try to get as much money as possible from the customer with every customer contact point! Since fewer and fewer people go to the branches, they try to effectively exploit every contact point with the customer, so that you as a customer/buyer have to pay particular attention to what you accept at the ATM or at the payment terminal. There are mainly two contact points:
Withdrawing money from the ATM
Paying for purchases at a terminal with a debit or credit card
How do they try to take more money from me at the ATM?
This is where the ATM operator tries to mislead the customer by increasing the exchange rate and charging them more money for the transaction. You should ALWAYS withdraw money in the currency of the country you are in. For example, one should never accept “PAY DIRECTLY in EURO” if the home currency is Euro and one is taking a foreign currency. If you have your bank account (local currency) in the USA, for example, you must never select “PAY DIRECTLY IN USD” while withdrawing money in e.g. Mexico. Otherwise you will always be offered a worse exchange rate, which can vary by up to 20% from the current rate. Let’s go through this current example at an ATM in the Czech Republic:
This example shows the increased fees very well. For a cash withdrawal of 212€, you will be charged 245€ if you accept the exchange rate and “pay directly in euros”. Whereas if you refuse the conversion and pay in HRK, your home bank will only charge you 212€ + a 4€ fee if applicable.
So always be careful that you never allow the conversion! In the end, your bank or credit card provider in your home country will always charge you the amount at the current official exchange rate. And that’s always much better than accepting the exorbitant exchange fees in your holiday country!
Most ATMs will even cheekily ask you twice if you are really sure you don’t want to be charged directly in euros. Don’t let this question mislead you! Never allow automatic conversion! Don’t give the banks your money through such tricks.
How do they try to take more money from me at the terminal through DCC?
DCC stands for Dynamic Currency Conversion and was developed by banks to cheat the unsuspecting buyer out of up to 20% of the money, similar to ATMs. Often without the payer even noticing. Surreally, the banks even try to convince the buyer in PDF documents that DCC is something for the benefit of the buyer and was developed for him. This is of course not the case! Analogous to the automatic conversion at ATMs, the buyer is suggested to pay in the buyer’s home currency at the terminal when paying with the credit card in order to earn more money at the buyer’s expense. Sometimes employees of hotel chains are even trained to set this up at the terminal without the knowledge of the hotel guest, so that the guest can only confirm and usually only realises that he has been cheated by looking at the credit card statement. As I find this very brazen and was myself a victim of such an attempt during a hotel stay in Mexico a month ago, I would like to share this example:
Normally, all payments abroad are displayed in the local currency on the credit card terminal. If this is not the case and the buyer only has to enter his PIN in the terminal and does not see the amount entered and confirmed, be careful! In this case, it is possible that DCC is being used and it is important to check the payment receipt and, if necessary, also the credit card invoice.
In the example I chose, I had booked two nights in a 4-star hotel in the Mexican border town of Ciudad Juarez and only had to confirm the terminal with my password without seeing the amount entered to it. When I checked my credit card bill two days later, I found that I had been charged in euros instead of Mexican pesos and that the amount charged was 8% higher than agreed. I then sought to speak to the receptionist and informed them that they had probably used DCC without informing me. After the receptionist spoke to their terminal provider (BANORTE Mexico) on the phone, she informed me that they had done everything right and that my bank was responsible for the overpriced charges. Fortunately, I persisted and asked to speak to the manager of the reception and operate the terminal together with him.
As it turned out, during the payment process, the terminal asked if DCC should be applied to the amount entered in Mexican pesos and if you accept to be charged in Euro then. You were then asked to confirm by pressing the green button on the terminal which the receptionist always did before passing it over to the customer. The receptionist insisted that she had been trained that way. Of course, in this case the customer has to be asked first and you have to reject the automatic currency conversion (DCC) with the red button in order not to pay more money. I was then refunded the incorrectly corrected amount.
So please remember, never agree to the automatic conversion in your home currency.
What is the difference between an ATM usage fee and a conversion fee?
I would like to briefly explain the difference between the conversion fee and the ATM usage fee and which one we have to avoid.
ATM usage fee
The fee differs from ATM operator to ATM operator. Some banks offer low user fees, some more expensive ones. You usually have to pay this fee if you do not use the ATM operator’s credit card. There are credit card providers who will reimburse you for this fee. In Germany, however, I don’t know of any bank that currently guarantees this (until 2017, DKB did this, for example). It’s best to find out where the fees are lowest before you go abroad and mainly withdraw money from these machines. In Mexico, for example, this ATM fee varies between 12 MXP (0.6 USD) and 80 MXP (4 USD). BanCoppel is the cheapest provider for cash withdrawals.
The conversion fee, as described in several questions above, is the fee you are asked not to confirm and never to accept. This fee only serves the ATM operator or terminal operator to mislead the customer and to take more of your money away into their own pockets. So be careful when paying or taking money in a foreign country.
Is it possible to withdraw money from an ATM without additional fees?
Yes, you can at many ATMs! Meanwhile, many banks with a free credit card also offer the possibility to withdraw money from an ATM without additional fees and at current interbanking fees. But beware, it is extremely important to pay attention to what you confirm with the ATM during the transaction! Otherwise the ATM where you take the money from may charge you the described conversion fee. Better use the money for something else 🙂